An order management system (OMS) is a computerized system that streamlines firms to monitor service orders from order receipt through product completion.
It centralizes customer details across all sales channels to support efficient visibility into sales management throughout the order-to-cash journey.
An OMS assists companies administer the end-to-end order operation efficiently, from the moment a shopper generates an order to its timely processing and potential return.
It optimizes inventory management by generating order management system up-to-date information on stock counts and order details, allowing enterprises to optimize their supply order management system oms chain methods and enhance shopper retention.
An effective OMS combines with other organizational systems like website platforms, warehouse management systems, order management system financial software, and logistics carriers to support a integrated order fulfillment workflow from start to finish.